Home Maintenance Refund Policy

At IOVERT, each Home Maintenance Plan is tailored specifically to the customer's unique home, equipment, records, and service needs. Given that our services include personalized documentation, research, digital reports, and physical materials, please be aware that these non-refundable services may have limited refund options once work has commenced.

Refund requests under our refund policy are reviewed on a case-by-case basis. A refund may be considered if IOVERT is unable to provide the agreed service related to home maintenance, if a customer cancels before any work has started, if a duplicate payment or billing error occurs, or if IOVERT determines that a partial refund is appropriate based on the situation, excluding any non-refundable services.

The following may be classified as non-refundable services once work has commenced or been finalized: 

- Initial consultations or walkthroughs 

- Home equipment documentation 

- Personalized Home Maintenance Plans 

- Digital summaries or reports 

- Printed binders or physical materials 

- Research, manual references, warranty notes, and replacement planning 

- Follow-up updates or completed service work 

Due to the customized nature of the Home Maintenance Plan for each property, completed reports and delivered materials are generally not eligible for refunds under our refund policy.

If a deposit is required to reserve an appointment or begin work for home maintenance services, please note that the deposit may be considered non-refundable if the customer cancels late, misses the appointment, or if IOVERT has already started preparing the service. Be sure to review our refund policy for more details.

If there is an error in the Home Maintenance Plan provided by IOVERT, we will make reasonable efforts to correct the issue. However, please note that corrections or revisions do not automatically qualify for a refund, as they fall under our non-refundable services policy. Customers are responsible for reviewing their Home Maintenance Plan and notifying IOVERT of any requested corrections within a reasonable time after delivery.

Once a digital report, summary, or physical binder related to home maintenance has been delivered, refunds may not be available, as these are considered non-refundable services unless there is a billing error or another issue approved by IOVERT in accordance with our refund policy.

To request a refund regarding our home maintenance services, please contact IOVERT with your name, service date, payment details, and the reason for your request. Please note that for non-refundable services, IOVERT reserves the right to approve, deny, or partially approve refund requests based on the specific circumstances surrounding your case.